Blog

Will price transparency lead to a “race to the bottom”?
A few days ago at a conference, I was asked if price transparency would create a race to the bottom. The short answer for me is no it will not but let me explain why I believe that to be the case. Fo ...

Transparent pricing, more than just a price of service
Transparent pricing is a “hot topic” in the legal industry further to announcements made by the SRA and CLC earlier this year. There is undoubtedly some opposition from law firms despite 75% of solici ...

How can technology benefit a law firm's workflows and processes
Do you use any of the following brands: Amazon, easyJet, Uber, AirBnB? If so, you’ll be aware how we interact with brands has significantly changed. The days of visiting a store to buy something neces ...

What does transparent pricing actually mean
A few years ago, our bathroom was renovated by a builder. I chose to use them after being provided a quote of £2,500 to get the project completed. The final bill came in at almost £3,800. Upon challen ...

The importance of instant communication
Technology is changing the attitude of customers, and services have got to be more immediate and ‘on demand’. Legal services are no different. According to recent research, client expectations have c ...

How technology is changing the customer experience
The fast pace and continuous evolution of technology is changing the way consumers interact with businesses and the type of customer service they expect to receive. It has become increasingly more co ...