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In my last blog, I wrote about the new rules requiring lawyers doing certain types of work to publish prices and details of their service. But I believe the transparency agenda is much more than the figures you put on your website; it all comes back to communication, the root of so many lawyers’ problems…

Anyone who has been reading Legal Futures in recent weeks and months will be well aware of the imminent introduction of rules that require lawyers offering certain consumer and business services to publish details of their prices, service, complaints procedure and regulatory status. Rarely a week seems to go by without rules being approved or…

A few days ago at a conference, I was asked if price transparency would create a race to the bottom. The short answer for me is no it will not but let me explain why I believe that to be the case. For those who may not be aware, new regulation forces law firms to…

InfoTrack, the conveyancing services company, has integrated with Perfect Portal to help conveyancers generate, convert and manage new business quickly through a fully integrated and easy to use online platform. Now with 59% of UK home-movers reaching out for quotes using online channels, and this number continuing to grow, the integration of InfoTrack and Perfect…

Technology is changing the attitude of customers, and services have got to be more immediate and ‘on demand’. Legal services are no different. According to recent research, client expectations have changed in line with technology. Home movers now demand answers in their time and are no longer prepared to wait. They have got used to…