Posts by Andrew Dawson

The modern consumer landscape today demands that law firms embrace technology to move more quickly than ever to meet the demands of today’s client. Client onboarding that is digital, quick, and secure is playing an increasingly critical role in establishing a new type of client relationships whilst still delivering exceptional service. The process of onboarding…

Providing exceptional customer service when being the point of contact and creating positive client relationships is crucial for the success of your law firm. One key aspect of delivering outstanding customer service is a smooth and efficient client onboarding process. Onboarding clients effectively sets the tone for the rest of the client project management procedure…

If you’ve ever been involved in a property transaction, you’re likely familiar with the lengthy and often frustrating process of conveyancing. From endless paperwork to multiple stakeholders and the inevitable delays, it can sometimes feel like a never-ending journey. Yet what if we told you that conveyancing could be reduced from months to weeks? That’s…

Perfect Portal has teamed up with online review site ReviewSolicitors to make it easier than ever for law firm clients to shout about the brilliant service they’ve received. Review sites have transformed how the public make decisions about who they’re going to give their business to, with a staggering 93% of customers saying they read…

In an era where technology advances rapidly, it can be difficult to keep up with the latest trends in this digital transformation. This is especially important for the legal industry – as outdated methods could mean missing out on business or losing a case. So, what’s new in the digital world, and what should law…

ReviewSolicitors is delighted to announce its recent partnership with Perfect Portal and are thrilled to be providing an integration for their mutual clients. The new integration enables law firms to collect client reviews and feedback directly via their Perfect Portal branded mobile app utilising the ReviewSolicitors questionnaire and feedback form. On completion of a legal…

When you’re using the vacuum cleaner, you say you’re hoovering. When you have a pressing question, do you look it up online or do you Google it? What about leaving a note, do you leave a Post-it? These brands have literally embedded themselves into people’s vocabulary, thoughts and purchase habits, they have become so well-known,…

In today’s era of disruptive technologies like mobile, social, cloud, Artificial Intelligence, every business needs to find their competitive edge to remain relevant. As technology evolves, so are customers’ needs: they are eager for information. They want it now, they want it personalized and they are searching it every step of their decision-making journey. In…

It is fair to say that the legal industry is only just starting to understand the need to operate as a business rather than relying on reputation alone. As such, the profession has been slower than other industries to take advantage of technology that aids growth. More recently, law firms have seen a wave in…

In my last blog, I wrote about the new rules requiring lawyers doing certain types of work to publish prices and details of their service. But I believe the transparency agenda is much more than the figures you put on your website; it all comes back to communication, the root of so many lawyers’ problems…

Anyone who has been reading Legal Futures in recent weeks and months will be well aware of the imminent introduction of rules that require lawyers offering certain consumer and business services to publish details of their prices, service, complaints procedure and regulatory status. Rarely a week seems to go by without rules being approved or…